Refund & Returns Policy

At Shelbyhall, your satisfaction is important to us. If you are not completely satisfied with your trowel purchase, we are here to help.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and returned in its original packaging with proof of purchase.

2. Return Process

To initiate a return, please contact us at contact@shelbyhall.shop. If your return is approved, we will provide instructions for completing the return. Items sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us promptly so we can evaluate the issue and provide an appropriate solution.

4. Refunds

Once the returned item is received and inspected, we will notify you of the refund status. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your payment provider.